Avantida Community Support
English
English
Dutch
French
German
Greek
Italian
Japanese
Korean
Polish
Portuguese/Portugal
Spanish
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Give us a call
All our applications are running smoothly today
Knowledge base
Getting started on the platform
Manage a user
2
How create a user and join your company's account
How to change or retrieve a password
Manage a company
4
How to register your company
How to find your Avantida ERP code
Accept users asking to join your company
Inviting and removing users from your company
Top up your balance
Making payments on the platform
4
How to top up your balance
Download your invoices
Review transactions in the activity view
Set a low balance warning and avoid running out of balance
Making payments in MY, SG, NZ
2
How to top up your balance – Malaysia, Singapore, New Zealand (Voucher flow)
Balance Overview Singapore, Malaysia, New Zealand (How to check my vouchers)
Match your empty container with an export booking
Optimise more through collaboration
1
How to match import containers with export bookings
Reuse your empty container
Requesting a reUse
4
How to request to reuse your empty container
How to cancel a reuse request
How to export my requests
Create a similar reUse request
Bulk upload feature
2
Bulk upload reUse request
Bulk upload - info abouSCAC codes & UNLOCODES
Domestic reUse (North America only)
1
Domestic reuse of your empty container (USA and Canada only):
Change the drop-off or pick-up location
Requesting depot changes
6
How to request a drop-off change
How to request a pick-up change
How to cancel a request
How to export my requests to Excel
Create a similar depot change request
See all 6 articles
Night access
Making a night access request
1
How to issue a request for night access
Community forums
Showing recent updates
Start a new topic
Avantida Forums
Launches
5
December 2022 - ZIM New Zealand is open for business
Posted by
Product Owners
,
30 days ago
Last Reply
by Product Owners
30 days ago
March 2023 - Evergreen joins Avantida in the United Kingdom
Posted by
Product Owners
,
30 days ago
Last Reply
by Product Owners
30 days ago
Sept 2022 - Avantida welcomes Hapag-lloyd in South Korea
Posted by
Product Owners
,
30 days ago
Last Reply
by Product Owners
30 days ago
See all 5 topics
Announcements
14
CMA-CGM UK - Info automated approval & approval time
Posted by
Sabina
,
about 1 month ago
Last Reply
by Sabina
about 1 month ago
CMA-CGM España - aprobación automática
Posted by
Sabina
,
7 months ago
Last Reply
by Sabina
7 months ago
Improved payment model for Singapore and Malaysia!
Posted by
Sabina
,
12 months ago
Last Reply
by Sabina
12 months ago
See all 14 topics
Tips and Tricks
8
Earn money on your balance by requesting a depot change! Update
Posted by
Simone Heersink
,
over 2 years ago
Last Reply
by Simone Heersink
over 2 years ago
Create a similar request for reuse and change drop-off/pick-up requests!
Posted by
Simone Heersink
,
almost 3 years ago
Last Reply
by Simone Heersink
almost 3 years ago
Improved feature! How to ask for an overrule of a declined re-use request
Posted by
Simone Heersink
,
about 4 years ago
Last Reply
by Simone Heersink
about 4 years ago
See all 8 topics
Health Status
0