How to top up your balance 

  

The Avantida platform works with a prepaid system:  You have to reload the account (with an amount of your choiceand all users of your company can use that same balance 

  

All applications (reuse, change of deposit, ...) use the same balanceThere is no need to reload for each application separately 

  

Connect to the platform and click on ‘top-up 

 
https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037776952/original/YGtidBkjyf8c1RjIRqaB41RVpX16ezQc1g.png?1557303690 

 

 

 

 

 

 

Choose one of the amounts by clicking on it or enter an amount of your choice. 

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037778141/original/YbBlwPlgUwVJz1gPCRfNG-XAH_vScIvxAQ.png?1557305069 

 

The amount of your choice will turn green as well as the button 'select payment method'. Click on 'select payment method'. 

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037778366/original/ladXsBBoIbgj27ZadWO7pz78ji9oRQmFKA.png?1557305286 

 

Choose an 'online payment' if you need your balance topped up immediately or choose 'wire transfer' if you if you can wait a few days: 


  

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037841547/original/k3NyJu627LoG6yrIarIsyO3I8ZAbymXUbA.png?1557384316   https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037841514/original/zddarg4bW65P-2vUPipo56R4NFV8wbFkZg.png?1557384259 

 

 

 

 

 

Option 1:  If you have chosen an online method, you will be redirected to one of our payment providers  

 

  • Depending on the country you live in, you will see a screen for Ingenico or Ingenico travel Hub 

 

Ingenico 

 

Simply choose online payment at this stage. You will have the option to select a specific method later 

 

Click on ‘proceed with payment’ 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037841547/original/k3NyJu627LoG6yrIarIsyO3I8ZAbymXUbA.png?1557384316 

 

Check the summary and confirm by clicking on 'pay' 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037842118/original/uWG7M88u6bouXYRm9oWp2PVEOse-pCZt7A.png?1557385030 

 

Choose a payment method by clicking on the icon 

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037842494/original/6CmtY80UP4dZaxDozP2VTDfnUDJx2xq0-Q.png?1557385571 

 

Follow the payment instructions of the method you chose and click on 'Yes, I confirm my payment' (or click ‘back’ to choose another payment method or ‘cancel’ if you want to cancel everything)  

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037842580/original/Iu6Iw9TYsR7me9yQ3X-wxwATSrXIA3rGOg.png?1557385691 


Ingenico Travel Hub 

 

Choose ‘online payment’ and also one of the options shown for your country.  

 

Then click on ‘proceed with payment’ 

 

 

Check the summary and confirm by clicking on 'pay' 

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037842118/original/uWG7M88u6bouXYRm9oWp2PVEOse-pCZt7A.png?1557385030 

Follow the payment instructions of the method you chose and click on ‘Pay’ (or cancel if you want to start over) 


 

 

 

 

 

 







 
 

  • If successful, you will be redirected to the Platform where your credits will be available 

  • An invoice will be generated automatically and sent to your invoice e-mail 

 

 

 

Option 2: If you have chosen a Wire Transfer you’ll see the screen below:  

Check the information on the summary and confirm by clicking on the pay button 


The Payment Instructions will appear on your screen. The bank account numbers may change and the payment reference is unique to every order, so please make sure to always use the info on this screen instead of saving it in your systems. Always use the correct bank account and mention the unique payment reference when you make the wire transfer. Click on 'confirm 

 

 

 

 

 

 

Your order and payment instruction are now available in your balance overview 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037843301/original/_fK0RTCsHK0KYuZzfQdcUrAJ0KMEjVFdzg.png?1557386598 

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22037843358/original/Rm4pR0L3c6rgkiX4tXqa4Rg69TgBUnm9rw.png?1557386665 

 

 

As soon as your payment has arrived (this may take up to 3 working days), your balance will be topped up, an invoice will be generated automatically and sent to your invoice e-mail.