How to top up your balance.
The Avantida platform works with a prepaid system: You have to reload the account (with an amount of your choice) and all users of your company can use that same balance.
All applications (reuse, change of deposit, ...) use the same balance. There is no need to reload for each application separately.
Connect to the platform and click on ‘top-up’
Choose one of the amounts by clicking on it or enter an amount of your choice.
The amount of your choice will turn green as well as the button 'select payment method'. Click on 'select payment method'.
Choose an 'online payment' if you need your balance topped up immediately or choose 'wire transfer' if you if you can wait a few days:
Option 1: If you have chosen an online method, you will be redirected to one of our payment providers
Depending on the country you live in, you will see a screen for Ingenico or Ingenico travel Hub
Ingenico
Simply choose ‘online payment’ at this stage. You will have the option to select a specific method later.
Click on ‘proceed with payment’
Check the summary and confirm by clicking on 'pay'
Choose a payment method by clicking on the icon
Follow the payment instructions of the method you chose and click on 'Yes, I confirm my payment' (or click ‘back’ to choose another payment method or ‘cancel’ if you want to cancel everything)
| Ingenico Travel Hub
Choose ‘online payment’ and also one of the options shown for your country.
Then click on ‘proceed with payment’
Check the summary and confirm by clicking on 'pay'
Follow the payment instructions of the method you chose and click on ‘Pay’ (or cancel if you want to start over)
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If If successful, you will be redirected to the Platform where your credits will be available
A An invoice will be generated automatically and sent to your invoice e-mail
Option 2: If you have chosen a Wire Transfer you’ll see the screen below:
Check the information on the summary and confirm by clicking on the pay button
The Payment Instructions will appear on your screen. The bank account numbers may change and the payment reference is unique to every order, so please make sure to always use the info on this screen instead of saving it in your systems. Always use the correct bank account and mention the unique payment reference when you make the wire transfer. Click on 'confirm'
Your order and payment instruction are now available in your balance overview
As soon as your payment has arrived (this may take up to 3 working days), your balance will be topped up, an invoice will be generated automatically and sent to your invoice e-mail.