Response times shipping lines - latest update

Reuse of your empty container requests: (Integrated with Avantida) :

  • CMA/CGM 
  • Maersk 
  • MSC 
  • Yang Ming (reuse Belgium, France, the Netherlands and Germany)
  • ONE
  • HMM
  • Evergreen


Response time between 1 second and 20 minutes.


  • Exception:

'Awaiting gate out' automated response time +/-1 hour. 




All other shipping lines need to submit the request manually. 

Ideal maximum response time in these cases would be +/- 2 to hours during local office times. 

  • ACL/Grimaldi
  • Cosco shipping lines
  • Hapag Lloyd
  • OOCL
  • Turkon
  • ZIM


Depot change requests need a handling time of about 2 hours maximum. Since this is a manual operation for each shipping line, except for CMA-CGM Poland and Italy where the Depot change requests for drop-off will be approved automatically!

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