Reuse of your empty container requests: (Integrated with Avantida) :
Response time between 1 second and 20 minutes.
'Awaiting gate out' automated response time +/-1 hour.
'Delayed until reuse date' automated response time until the day of reuse.
All other shipping lines need to submit the request manually.
Ideal maximum response time in these cases would be +/- 2 to 3 hours during local office times.
Depot change requests need a handling time of about 2 hours. Since this is a manual operation for each shipping line, except for CMA-CGM Poland and Italy where the Depot change requests for drop-off will be approved automatically!