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Response times shipping lines - latest update

Reuse of your empty container requests: (Integrated with Avantida) :

  • CMA/CGM 
  • Maersk 
  • MSC 
  • Yang Ming (reuse Belgium, the Netherlands and Germany)

Response time between 1 second and 20 minutes.

  • Exceptions:

'Awaiting gate out' automated response time +/-1 hour. 

'Delayed until reuse date' automated response time until the day of reuse.

All other shipping lines need to submit the request manually. 

Ideal maximum response time in these cases would be +/- 2 to 3 hours during local office times. 

  • ACL/Grimaldi
  • Cosco shipping lines
  • Evergreen
  • Hamburg Sud
  • Hapag Lloyd
  • OOCL
  • ONE
  • Turkon
  • ZIM

Depot change requests need a handling time of about 2 hours. Since this is a manual operation for each shipping line, except for CMA-CGM Poland where the Depot change requests will be approved automatically!

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