Yang Ming (reUse Belgium, other locations will follow soon)
Response time between 1 second and 15 minutes
Exceptions:
'Awaiting gate out' automated response time +/-1 hour
'Delayed until reuse date' automated response time until the day of reuse
All other ocean lines need to submit the request manually.
Ideal maximum response time in these cases would be +/- 2 hours.
Depotchange requests need a handling time of about 2 hours. Since this is a manual operation for each ocean carrier, except for CMA-CGM Poland where the Depot change requests will be approved automatically!
Simone Heersink
Integrated booking systems with Avantida :
Response time between 1 second and 15 minutes
Exceptions:
'Awaiting gate out' automated response time +/-1 hour
'Delayed until reuse date' automated response time until the day of reuse
All other ocean lines need to submit the request manually.
Ideal maximum response time in these cases would be +/- 2 hours.
Depotchange requests need a handling time of about 2 hours. Since this is a manual operation for each ocean carrier, except for CMA-CGM Poland where the Depot change requests will be approved automatically!