To improve communication about depot change requests where shipping lines decline the alternative drop-off or pick-up, we have added a new functionality.
When the shipping line receives your request and they need to decline it, they can propose an alternative location where you may be sure the container can be dropped off or picked up. How can you see a counter offer has been proposed?
Go to your overview of requests and navigate to the declined request:
Click on check suggestions:
The request field will re-open in your screen with all details pre-filled. The field with desired pick-up or drop-off depot will show you the counter offer. You just select the depot and submit the request again, and it should be approved by the shipping line soon!