Response times ocean carriers

Integrated booking systems with Avantida (reuse only):

  • CMA/CGM
  • Maersk
  • MSC

Response time between 1 second and 15 minutes


Exceptions:

'Awaiting gate out' automated response time +/-1 hour 

'Delayed until reuse date' automated response time until the day of reuse


All other ocean lines need to submit the request manually. 

Ideal maximum response time in these cases would be +/- 2 hours. 


Depotchange requests need a handling time of about 2 hours. Since this is a manual operation for each ocean carrier.

 

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