How to top up your balance – Malaysia & Singapore

  

The Avantida platform works with a prepaid system:  

You first have to buy vouchers and then you can start filing requests (1 voucher is 1 request). Only one person has to buy these vouchers and then all users of your company can use them.

Only when a request is approved, the voucher is used. When a request is declined or you have to cancel a request, the voucher becomes available again for a new request.

 

Buying vouchers only takes a minute:  

Connect to the platform on platform.avantida.com and click on ‘top-up’ 

 

Choose how many vouchers you would like to buy by clicking on one of the options or by entering an amount of your choice in the last box

 

The number of vouchers of your choice will turn green as well as the button 'select payment method'. Click on 'select payment method'. 

 

Choose an 'online payment' if you need your vouchers immediately or choose 'wire transfer' if you if you can wait a few days: 

Online method = vouchers immediately available



If you have chosen an online method, you will be redirected to our payment provider, Ingenico Travel Hub 

Choose ‘online payment’ and also one of the options shown for your country.  Then click on ‘proceed with payment’ 


Check the summary and confirm by clicking on 'pay' 


Follow the payment instructions of the method you chose and click on ‘Pay’ (or cancel if you want to start over)


If successful, you will be redirected to the Platform where your credits will be available 

An invoice will be generated automatically and sent to your invoice e-mail


















 

Bank transfer = vouchers available after a few days


 If you have chosen a Wire Transfer you’ll see the screen below:  

Check the information on the summary and confirm by clicking on the pay button 


The Payment Instructions will appear on your screen.  Always use the correct bank account and mention the unique payment reference when you make the wire transfer: 

  • The bank account numbers may change, so please copy form the payment instruction instead of saving it in your system.

 

  • The payment reference is unique to every order, so please also copy form the payment instruction as it will be different for every order.

 

Click on ‘go to open payments’ or close

The payment instructions remain available in your balance overview until the transfer has arrived.

 

 

 

As soon as your payment has arrived (this may take up to 3 working days), your balance will be topped up, an invoice will be generated automatically and sent to your invoice e-mail.